Closing an online casino account is a big step, and we get that https://aphrodite-be.eu/fr-be/legal-and-affiliates/. At Aphrodite Casino, we aim to ensure the closure process is clear and just for our Belgian users. This page addresses both voluntary closures and those we carry out, what occurs with your funds and bonuses, and how our affiliate programme operates under Belgian legislation. We outline the steps we take and the legal reasoning behind them. Consider this a practical guide, not official legal counsel. If your situation is specific, get in touch with our support team before you take action. We update these procedures on a routine basis.
Recap
Aphrodite Casino treats account closure for Belgian users as a regulated, fair process. You can terminate your account on your own terms, and we only close it for specified legal or contractual reasons. Real-money balances are refunded to you after proper checks, while bonuses may be lost. Affiliates must follow strict Belgian advertising standards and withdraw our materials after termination. Data retention lasts only as long as the law requires. If you’re thinking about closure, start in your account settings or contact support. We’re here to help if questions arise.
Affiliate Program and Legal Notice
Our affiliate programme functions under strict Belgian advertising and gambling rules. Affiliates are required to use only approved Aphrodite Casino materials, mark all content as 18+, avoid misleading claims, and never target self-excluded users. We oversee affiliate activity and may suspend or terminate relationships for non-compliance. Ending an affiliate agreement is different from shutting down a player account. When an affiliate agreement ends, we require immediate removal of our brand materials and links. Outstanding commissions are settled after final verification and fraud adjustments. This setup secures Belgian players and ensures our programme honest. We record every affiliate decision.
Affiliate Obligations After Termination
- Employ only approved Aphrodite Casino creatives and promotional text.
- Clearly label all material as 18+ and include responsible gambling messages where required.
- Steer clear of guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Remove all brand content immediately after termination.
FAQ
What is the process to close my Aphrodite Casino profile in Belgium?
You can submit a closure request through your account settings or by reaching support from your registered email address. We verify your identity to stop unauthorised changes. Once verified, we terminate the account and dispatch a confirmation email. Most voluntary closures conclude within two business days. If identity checks are necessary, it might take a little longer, but we inform you posted at each step.
Do I forfeit my remaining balance if I close my account?
No. A legitimate real-money balance remains yours. We transfer funds after anti-money laundering and identity checks. If the original payment method is unavailable, we request alternative verified bank details. Active bonuses or pending rewards may be forfeited, but your cash balance is not. Small amounts below the minimum withdrawal threshold may need a manual review.
Can Aphrodite Casino terminate my account without my request?
Yes, in limited circumstances. We may shut down an account if we discover suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We inform you by email and remit any funds you’re legally entitled to withdraw. In serious cases, authorities may require us to freeze funds temporarily.
What is the timeframe does account closure take?
Voluntary closures usually are finalized within two business days. If verification is needed, it may take a few extra days, but we aim to avoid unnecessary delay. Pending withdrawals or payment disputes can also affect the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, get in touch with support.
What happens to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally lost when an account is closed voluntarily. We explain this before final closure so you can decide whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is normal procedure to prevent closure being used to bypass bonus terms.
Will closing my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically cancel an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to oversee each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts are different.
How long do you keep my data after closure?
We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules necessitate. After that period, we delete or de-identify the information. You can obtain a copy of your data during retention by contacting privacy support and completing identity verification. We do not use closed-account data for marketing without separate consent.
Voluntary Account Closure for Belgium Users
If you’re in Belgium and want to close your Aphrodite Casino account, you can do it anytime by contacting support or using the self-service features in your settings. We confirm your identity to prevent unauthorised requests. Once that check passes, we block your login and cease all promotional messages. Your real-money balance can still be withdrawn after the closure, in line with the usual checks. We aim to finalise voluntary closures within two business days. Active bonuses and unfinished wagering could be forfeited, and we clarify that before you confirm. We process every request fairly and will not charge a closure fee. A confirmation email is sent to your inbox once the account is shut.
Steps for Closure
- File a closure request through your account settings or from your registered email address.
- Complete identity verification if we ask for it, by providing an ID document or proof of address.
- Acknowledge that you understand active bonuses will be forfeited.
- Select a withdrawal method for any real-money balance still in the account.
- Obtain a confirmation email once logins are no longer possible.
Operator-Initiated Closure
Aphrodite Casino could close an account without you asking if we detect potential fraud, a terms violation, a failed identity verification, or a legal order from Belgian authorities. We proceed only after an internal assessment and inform you by email. Funds you’re legally entitled to withdraw are returned after compliance checks. In severe cases, like laundering or fraud, we could hold funds and report the pertinent Belgian authority. This step is infrequent and we keep it proportionate. We note the reason within the company but only disclose what the law permits. We also follow decisions made by the national exclusion register.
Data Retention After Account Closing
We keep certain personal and financial data after closure to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Retention periods follow applicable law and our internal schedule. After that period closes, we remove or anonymise the information. You can request a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We refrain from using closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we encourage reaching out to us directly first. We process all data requests promptly and securely.
Financial Treatment of Deposits and Rewards
Shutting down your account does not mean saying farewell to legitimate funds. We return real-money balances after AML and identity verification, using the original payment method whenever possible. If that method isn’t available, we may ask for alternative verified bank details. We don’t charge a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally forfeited at the point of closure. Pending withdrawals keep moving through the normal approval process unless a payment dispute is open. We maintain a full financial log for every closed account, which helps resolve any disputes later.